Shipping policy

At Sellopolis, we are committed to delivering your orders safely and as quickly as possible. We work with trusted shipping and logistics partners to ensure a smooth delivery experience for our customers across India.

Please read our Shipping Policy to understand how we process, dispatch and deliver your orders.

1. ORDER PROCESSING TIME

Once your order is successfully placed, our team begins processing it.

  • Order Processing: 2–3 business days.

  • During this period, we verify your order details and arrange the product for dispatch.

  • Orders are generally processed Monday to Saturday, excluding public holidays.

  • Orders placed on Sundays or public holidays may begin processing on the next working day.

Please note that processing time is separate from transit time.

2. SHIPPING AND DELIVERY TIME

We aim to deliver all orders within 7–10 business days from the date of order confirmation.

Our estimated delivery schedule is:

  • Order Processing: 2–3 business days.

  • Shipping and Transit: Remaining time within the estimated 7–10 business-day delivery window.

Most orders are expected to arrive within this timeframe, although some deliveries may arrive earlier depending on the destination and courier availability.

Delivery timelines are estimates and may vary depending on your location, courier operations and other circumstances.

3. SHIPPING CHARGES

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If free shipping is offered as part of a promotion or special offer, the applicable conditions will be communicated on our website.

There will be no undisclosed shipping charges added after an order has been placed.

4. ORDER TRACKING

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout, where tracking is available.

You can use the tracking information to monitor your shipment and check its delivery progress.

Please allow some time for tracking information to become active after dispatch, as courier systems may take time to update.

5. DELIVERY LOCATIONS

We aim to deliver across serviceable locations in India.

Delivery availability may depend on the PIN code and the service coverage of our logistics partners.

If your delivery location is not serviceable, we may contact you to discuss the available options or arrange an applicable refund if the order cannot be fulfilled.

6. DELAYED OR UNSUCCESSFUL DELIVERIES

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances such as:

  • Courier or logistics disruptions.

  • Adverse weather conditions.

  • Public holidays or regional restrictions.

  • Incorrect or incomplete delivery addresses.

  • Unsuccessful delivery attempts.

  • Other unforeseen circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will coordinate with the relevant delivery partner and assist you in resolving the issue.

7. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information, including their full name, complete shipping address, PIN code and active contact number.

If you notice an error in your delivery details, please contact us as soon as possible at sellopolisteam@gmail.com.

We will try our best to update the information before the order is dispatched. However, changes may not be possible once the shipment has been handed over to the courier.

8. DAMAGED, MISSING OR INCORRECT ORDERS

If you receive a damaged, defective, incomplete or incorrect product, please contact us at sellopolisteam@gmail.com with your order number and relevant photographs or videos, where available.

Our customer support team will review the issue and assist you with an appropriate resolution in accordance with our Refund and Cancellation Policy and applicable consumer protection laws.

9. CASH ON DELIVERY (COD)

If Cash on Delivery is available for your location, you may choose this payment option during checkout.

For COD orders, the applicable order amount must be paid to the delivery partner at the time of delivery.

Please ensure that someone is available at the delivery address to receive the package and complete the payment.

10. CONTACT INFORMATION

For any questions regarding shipping, delivery, tracking or an existing order, please contact us:

Store Name: Sellopolis

Email: sellopolisteam@gmail.com

We are happy to assist you with your delivery-related queries.

Thank you for shopping with Sellopolis. We appreciate your trust and look forward to serving you!

Team Sellopolis