TERMS OF SERVICE

Last updated: 11 November 2026

OVERVIEW

Welcome to Sellopolis! The terms "we", "us" and "our" refer to Sellopolis. Sellopolis operates this online store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a convenient shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the "Terms"), describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or placing an order. They contain important information regarding your purchases, payment obligations, product information and other legal matters.

By visiting, browsing, interacting with or purchasing from our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

To access certain features of our Services or place an order, you may be required to provide information such as your name, email address, phone number, billing address, payment details and shipping address.

You agree that all information you provide is accurate, complete and up to date. You are responsible for updating any information that changes.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You must notify us promptly if you suspect any unauthorised access to your account.

We reserve the right to suspend or restrict access to accounts involved in fraudulent, unlawful or abusive activities, subject to applicable law.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products, descriptions, images, colours, features and specifications as accurately as possible.

However, actual product appearance, colour, packaging or minor details may vary depending on manufacturing batches, supplier updates, screen settings or other factors.

Product images are provided for illustrative purposes unless expressly stated otherwise.

We aim to ensure that all product descriptions, specifications, ingredients, usage instructions and other relevant information are accurate and up to date. Customers should carefully review the product information before purchasing.

For personal-care and cosmetic products, including hair-colouring products, customers should read the ingredient list, directions for use, safety instructions and applicable warnings before use. Please follow the manufacturer's instructions, including any recommended patch test.

We do not encourage the use of products contrary to their stated instructions or safety warnings.

We reserve the right to modify product descriptions, specifications, availability or pricing when necessary, subject to applicable consumer protection laws and without affecting orders already confirmed except where legally permitted.

We also reserve the right to discontinue products or limit purchase quantities where reasonably necessary.

SECTION 3 – ORDERS AND ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation or acknowledgement by email or SMS. An acknowledgement of receipt does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, refuse or cancel an order where there are reasonable grounds, including suspected fraudulent activity, payment issues, incorrect pricing, stock unavailability or inaccurate delivery information.

If an order is cancelled or cannot be fulfilled after payment has been collected, we will initiate an applicable refund in accordance with our Refund and Cancellation Policy and applicable law.

Please review your order details carefully before completing checkout, including the product, quantity, delivery address, contact information and payment method.

Cancellation requests may be submitted through our customer support email. Whether a cancellation can be accommodated will depend on the order's processing and dispatch status and applicable consumer rights.

Purchases made through our website are intended for personal or household use unless otherwise agreed in writing.

All returns, exchanges, refunds and cancellations are governed by our Refund and Cancellation Policy.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are in Indian Rupees (INR ₹), unless otherwise specified.

Product prices, promotional offers, discounts and shipping charges may change from time to time. The applicable price and any additional charges will be displayed during checkout before you complete your purchase.

Applicable taxes and other charges, where relevant, will be displayed or communicated as required by law.

We reserve the right to correct genuine pricing, typographical or billing errors. If an order is affected by a material pricing error, we may contact you to clarify the issue or cancel the affected order and arrange an applicable refund.

You agree to provide accurate billing, payment and contact information when placing an order.

For online payments, you confirm that you are authorised to use the selected payment method.

Where Cash on Delivery (COD) is offered, you agree to pay the full order amount to the delivery partner at the time of delivery.

We may offer promotional codes, discounts or special offers from time to time. Such offers may be subject to separate terms, validity periods and usage restrictions.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the estimated processing time communicated on our website.

Delivery timelines displayed on our website are estimates and may vary depending on the delivery location, courier availability, operational conditions and other circumstances.

Customers are responsible for providing a complete and accurate shipping address and a valid contact number.

Once an order is dispatched, tracking details may be provided where available.

Although we work with third-party logistics and delivery partners to fulfil orders, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including weather conditions, transportation disruptions, regional restrictions or courier-related issues.

If you experience a delivery issue, please contact us at sellopolisteam@gmail.com so that we can assist you.

Nothing in this section excludes or limits any consumer rights or remedies available under applicable Indian law.

Further details regarding shipping timelines, charges and delivery procedures are provided in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on our website, including text, graphics, logos, photographs, product descriptions, designs, videos, icons, layouts and other materials, is owned by or licensed to Sellopolis and is protected by applicable intellectual property laws.

You may access and use our website for personal and non-commercial purposes only.

You must not reproduce, copy, distribute, modify, publish, sell, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.

The Sellopolis name, logo, branding, designs and associated materials may not be used without our written consent.

All third-party trademarks, logos and product names appearing on our website remain the property of their respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our Services may include access to certain tools, applications or services provided by third parties.

These tools may operate independently of Sellopolis, and we do not necessarily control or manage their functionality, availability or terms.

Your use of third-party tools is subject to the applicable terms and policies of their respective providers.

We may introduce additional features, tools or services in the future. Such features will also be covered by these Terms unless separate terms apply.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or applications for your convenience.

These websites are operated independently of Sellopolis. We do not control or guarantee the accuracy, security, content or practices of third-party websites.

Accessing third-party websites is at your own discretion. We recommend reviewing their terms and privacy policies before engaging with their services.

Any questions, complaints or concerns relating to third-party products or services should be directed to the relevant third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Sellopolis is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

However, purchases made through our website are transactions between you and Sellopolis.

Shopify does not operate as the seller of the products offered through our store and is not responsible for fulfilling orders placed with Sellopolis.

Your use of our website and the Shopify-powered Services may also be subject to applicable Shopify terms and policies.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us.

Any personal information collected through our website, including your name, email address, phone number, shipping address and order details, will be handled in accordance with our Privacy Policy and applicable Indian data protection laws.

As our store is hosted on Shopify, certain information may also be collected and processed by Shopify and its service providers to operate, maintain and improve the Services.

We may share relevant information with payment processors, shipping partners, technology providers and other service providers where reasonably necessary to fulfil your orders, provide customer support or meet legal obligations.

For more information about how your information is collected, used, stored and protected, please review our Privacy Policy.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, feedback, photographs or other content to Sellopolis, you confirm that you have the necessary rights and permissions to share such material.

By submitting content, you grant Sellopolis a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for legitimate business purposes, including displaying customer reviews and promoting our products, subject to applicable privacy and consumer protection laws.

We will not knowingly misrepresent customer reviews or publish fabricated testimonials.

We reserve the right to moderate or remove content that is unlawful, abusive, misleading, offensive, fraudulent or infringes the rights of others.

You remain responsible for the content you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct such errors and update information where necessary.

Where an error materially affects an order already placed, we will take appropriate steps to communicate with the customer and resolve the matter in accordance with applicable law.

We will not use this provision to avoid obligations relating to confirmed orders or statutory consumer rights.

SECTION 13 – PROHIBITED USES

You may use our website and Services only for lawful purposes.

You must not use our Services:

1. For any unlawful, fraudulent or malicious purpose.

2. To violate applicable Indian or other relevant laws and regulations.

3. To infringe our intellectual property rights or those of others.

4. To submit false, misleading or fraudulent information.

5. To harass, threaten, abuse or harm other users or our representatives.

6. To transmit spam, unsolicited promotional material or malicious content.

7. To impersonate another individual or organisation.

8. To interfere with the security, operation or functionality of our website.

9. To attempt unauthorised access to our systems, accounts or customer information.

10. To collect or misuse personal information belonging to other customers.

You must not introduce viruses, malicious code or harmful software into our website or related systems.

We reserve the right to restrict or suspend access where we reasonably believe that a user has violated these Terms, subject to applicable law.

SECTION 14 – THIRD-PARTY AUTOMATED ACCESS

Any automated software, bots or agents accessing our website must comply with applicable laws, our security requirements and any reasonable access restrictions communicated by us.

We reserve the right to restrict automated access that disrupts our Services, compromises security, collects personal information unlawfully or infringes our intellectual property rights.

Nothing in this section is intended to restrict lawful accessibility tools or activities otherwise permitted under applicable law.

SECTION 15 – TERMINATION

We may suspend or restrict your access to our website or Services if you materially violate these Terms or engage in unlawful, fraudulent or abusive activities.

Where appropriate, we may provide notice before taking such action.

Termination or restriction of access does not affect any rights or obligations that arose before the effective date of termination.

Any provisions that by their nature should continue after termination, including intellectual property, liability, indemnification and governing law, will remain applicable to the extent permitted by law.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that our website and Services are available, accurate and reliable.

However, we do not guarantee that access to our website will always be uninterrupted, error-free or available without technical issues.

Information provided on our website is intended to help customers make informed purchasing decisions.

Product descriptions, images and specifications are provided based on the information available to us and the relevant manufacturer or supplier.

Nothing in these Terms excludes any express product guarantee, warranty, consumer protection or statutory right that applies under Indian law.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Sellopolis shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

However, nothing in these Terms excludes or limits our liability for matters that cannot legally be excluded or limited, including liability arising from defective products, negligence, fraud, misleading representations or violations of applicable consumer protection laws.

Customers retain all statutory rights and remedies available to them under applicable Indian law.

SECTION 18 – INDEMNIFICATION

You agree to be responsible for losses or claims directly arising from your unlawful misuse of our website, deliberate violation of these Terms or infringement of third-party rights.

This provision does not apply to the extent that any loss or claim results from our own negligence, misconduct, breach of law or other circumstances for which we are legally responsible.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable under applicable law, that provision shall be limited or severed to the extent necessary.

The remaining provisions will continue to remain valid and enforceable, provided they can operate independently.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund and Cancellation Policy, Shipping Policy and other applicable store policies, constitute the agreement governing your use of our Services.

In the event of any inconsistency between these Terms and mandatory consumer protection laws, the applicable laws shall prevail.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations as part of a legitimate business restructuring, merger or transfer, subject to applicable law and without adversely affecting your statutory consumer rights.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any disputes arising from your use of our website or purchases made through Sellopolis shall be governed by the laws of India.

Any disputes shall be handled by the competent courts and consumer dispute redressal authorities having jurisdiction under applicable Indian law.

Nothing in this section restricts your right to approach the appropriate Consumer Disputes Redressal Commission or other competent authority as permitted by law.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience only and shall not affect the interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update, modify or replace any part of these Terms when necessary.

The latest version will be published on this page, together with the date of the most recent update.

We encourage customers to review these Terms periodically.

Any material changes will be communicated where required by applicable law.

Your continued use of our website after updated Terms are published will be subject to the updated provisions, to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

If you have any questions, concerns or complaints regarding these Terms of Service, please contact us:

Store Name: Sellopolis

Email: sellopolisteam@gmail.com

We aim to acknowledge consumer complaints within 48 hours and resolve them within the period prescribed under applicable Indian law.

Thank you for shopping with Sellopolis!